Braxton, We are saddened to learn that your visit to The Luxor fell below your expectations and our quality service standards. Kind Regards, Yadira Guest Experienceĭear Mr. Our property is currently undergoing renovations and we hope that you will consider giving us another opportunity to regain your trust and welcome you back in the future. Please rest assured we take your feedback to heart as we strive to improve to the best of our abilities. We are diligently working towards the day all of our properties will be in full swing once again. Feedback such as yours is critical as we look to improve our operations moving forward. We truly appreciate you taking the time to provide us with your insights which allows us to identify areas of opportunity for improvement.
We assure you this is not the norm and have provided this feedback to the facilities, security and hotel operations leadership teams on property. Please accept our sincerest apologies for the disappointments experienced with your room accommodations and unanticipated service shortfalls during your stay. Dear REL191, We are saddened to learn that your visit to The Luxor fell below your expectations and our quality service standards.
